Refund & Returns Policy

Last updated: September 8, 2026

We want your order to arrive as described and in good condition. This policy explains when an item may be returned and how approved refunds are handled.

30-Day Return Window

You may request an eligible return within 30 calendar days after confirmed delivery. For a change-of-mind return, the item must be unused, unseparated, unaltered, and in its complete original packaging, with proof of purchase.

Opened, separated, used, damaged, marked, or altered stamp sheets, booklets, coils, and rolls are not eligible for a change-of-mind return. This restriction does not apply when the return results from our error, damage in transit, an incorrect item, a material difference from the listing, or a reasonable authenticity concern. We do not charge a restocking fee for an approved return.

Damaged, Incorrect, or Questionable Products

Please contact support@usastampshub.com within 7 calendar days after delivery if an item is damaged, materially different from the listing, incorrectly supplied, or raises a reasonable authenticity concern. Prompt notice helps us preserve shipping and product evidence and investigate the issue. A report made after 7 days does not automatically eliminate an otherwise eligible return within the 30-day return window or any right available under applicable law.

Include your order number and clear photographs of the item and packaging. Do not use or alter the stamps while the claim is being reviewed. If the claim is accepted, we may provide a replacement, a prepaid return method, or a refund to the original payment method.

Starting a Return

Email support@usastampshub.com before sending anything back. We will provide approval and return instructions. Returns sent without prior authorization may not be accepted.

Return Shipping and Original Shipping Charges

If the return results from our error, damage in transit, an incorrect item, a material difference from the listing, or an accepted authenticity concern, we will cover reasonable return-shipping costs. An approved refund will include the item price and the original standard shipping charge. An optional expedited-shipping upgrade is refundable only when the expedited service was not provided or applicable law requires otherwise.

For an approved change-of-mind return, the customer is responsible for return shipping and the original shipping charge is not refundable. We recommend using a trackable return service.

Returned-to-Sender and Carrier Problems

If a package is returned because the customer supplied an incorrect or incomplete address, refused delivery, or failed to collect it, we may refund the item price after the package is received and inspected, less the actual outbound and return-shipping costs. No deduction will be made when the return resulted from our or the carrier’s error or when applicable law requires otherwise.

If the carrier confirms that a shipment was lost or incorrectly delivered through no fault of the customer, the customer will not be charged replacement or return shipping. We will offer an appropriate replacement or refund and handle any carrier claim.

Refund Timing

We will inspect a returned item and notify you of the decision within 5 business days after we receive it. If the refund is approved, we will initiate it to the original payment method within 5 business days after approval.

For an accepted cancellation of an unshipped order, or when we cancel because we cannot fulfill the order, we will initiate a full refund to the original payment method within 5 business days after cancellation, or sooner if applicable law requires.

Banks and payment providers may require an additional 5–10 business days to post the credit after we initiate it. A shorter period required by applicable law controls.

Contact

To request a return, replacement, cancellation, or refund, email support@usastampshub.com.